For the past 22 years of Eddie’s professional career he has primarily focused on technical support, customer service, aftermarket parts, field service, and third-party repair management.  He spent the first 21 years of his career with Invacare Corporation, an Ohio-based Fortune 1000 company represented in 88 countries.  At Invacare, Eddie managed the Technical Education, Service & Repair, and Third Party Repair Centers for North America; and served as a Technical Support Manager for International Repair Services.

In July of 2012, Eddie joined Q-Lab and is responsible for the company’s global repair teams and technical education program.  He also works to support service and repair teams in Q-Lab’s worldwide network of representatives.

Eddie has an Associate’s Degree in Business Administration with a focus on Management.  He earned a Six Sigma Greenbelt, and successfully completed a SKILLPATH Leadership Development and Teambuilding Program.

Contate: repair@q-lab.com

 

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