プライバシーポリシー

What information do we collect?

We collect information from you when you register on Q-Lab.com, place an order, subscribe to our newsletter, respond to a survey, register for a webinar/seminar/conference, or complete a contact form. We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We use Google Analytics, Google Tag Manager, HubSpot, SurveyMonkey, CognitoForms, Google AdWords (conversion tracking), and Facebook (conversion tracking). For more information, please visit the respective privacy and cookie policies of those vendors or contact us at privacy@q-lab.com.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1. To personalize your experience (your information helps us to better respond to your individual needs)
2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
4. To process transactions
a. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
5. To administer a contest, promotion, survey or other site feature
6. To send periodic emails
a. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
b. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

European Union General Data Protection Regulation (GDPR)

We are in compliance with the requirements of the European General Data Protection Regulation (GDPR). Information about data we collect and the ability to edit or delete information we collect can be found in this policy.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

You can contact us at any time to:

• Request the information Q-Lab has about you
• Correct the information Q-Lab has about you
• Delete information that Q-Lab has about you

You may send requests to privacy@q-lab.com.

If there are any questions regarding this privacy policy you may contact us using the information below.

www.q-lab.com
800 Canterbury Road
Westlake, OH 44145
USA
info@q-lab.com

This policy is powered by Trust Guard PCI compliant scanning.

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